Refund policy

Refund Policy 

At Richards Mercantile, our refund policy varies depending on the type of product:

·       Merchant Products (White Tagged) – Final Sale Only – cannot be returned or exchanged.

·       Richards Mercantile (Yellow Tagged) – May be exchanged or returned in store only within 14-days of purchase for a refund or store credit.

In addition, certain items cannot be returned under any circumstances:

• Perishable Goods
•          Custom Products
•          Personal Care Items
•          Hazardous Items (beauty, perfumes, nail polish, etc.)
•          Sale Items
•          Gift Cards

To be eligible for a return, your merchandise must be in the same condition that you received it, unworn or unused, and with the original tags. You will also need the receipt or proof of purchase upon the return transaction.

Please allow 3-7 days for your funds to be processed and back into your account.

You can always contact us for any return questions at info@richardsmercantile.com

 

Damages (Caused by Customers)

Richards Mercantile evaluates each incident individually and determines the appropriate course of action based on the circumstance.

In most cases, Richards Mercantile will not require a customer to purchase or pay for merchandise that has been accidentally damaged.

However, management may elect to seek reimbursement from a customer when:

·       The item is of significant value

·       Negligence contributed to the damage

·       The circumstances of the warrant recovery of the loss

When damage occurs, Richards Mercantile may ask the merchant to evaluate whether the item can still be sold at a reduced price or repurposed in another manner. In some cases, a discounted sale may help recover a portion of the value of the item.

Merchants concerned about high-value merchandise are encouraged to consider appropriate insurance coverage or loss mitigation strategies.

 

Damages (Caused by Merchants)

If a merchant damages another merchant’s merchandise, display fixture, or property, the responsible merchant is expected to compensate the affected merchant through replacement, repair, or reimbursement as appropriate.

This may include:

• Breaking or damaging merchandise while stocking or merchandising
•       Damaging another merchant’s fixture during a move or installation
•       Causing damage during move-ins, move-outs, or major restocks
•       Negligent handling of another merchant’s property

Richards Mercantile management must be notified immediately so the incident can be documented, and a resolution can be made. We encourage merchants to work together for a resolution in a professional manner, and Mercantile management may assist in mediating discussions if necessary.