CUSTOMER SERVICE
How Can We Help?
Our goal is to make every visit to Richards Mercantile welcoming, easy, and enjoyable.
Find answers to common questions, review our policies, or get in touch with our team if you need additional help.
Get in Touch
Phone
862-244-0423
Visit Us
7 N. Sussex St.
Dover, NJ 07801
RETURNS & EXCHANGES
Our Return Policy
Return eligibility varies depending on the item purchased. Some merchandise may be returned or exchanged within the applicable return window, while other items are final sale.
For complete details, including exclusions and eligibility requirements, please review our full Return Policy.
Items Not as Expected?
One Store. Many Independent Merchants.
We’re Here to Help.
Frequently Asked Questions
Richards Mercantile products with yellow tags may be returned or exchanged in-store within 14 days of purchase, provided they are unused, in original condition, and accompanied by proof of purchase.
Merchant products with white tags are final sale.
Richards Mercantile includes products from independent merchants, and some merchant merchandise is sold on a final-sale basis. White-tagged merchant products cannot be returned or exchanged.
Yes. Proof of purchase is required for eligible returns or exchanges.
Once approved, refunds may take approximately 3–7 days to appear back in your account.
If you notice that an item is defective or damaged, please contact the Richards Mercantile team so we can review the issue and determine the appropriate next step.
Online return policies will be provided as ecommerce becomes available.
Yes. Richards Mercantile gift cards will be available for purchase and may be used toward eligible purchases.
You can reach the Richards Mercantile team by email at info@richardsmercantile.com or by phone at 862-244-0423.
